FAQs

Orders can be placed online through our website. Once your order is completed you'll receive a confirmation email with your order details. Orders can also be placed in person in our Cheltenham showroom.

You'll receive a confirmation email outlining the next steps. From there, your order will be prepared for delivery or warehouse pickup.

No. You can place an order without creating an account. Your order is completed using your email and contact details only.

If you need to update or cancel an order, please contact us as soon as possible. Our team will advise on what is possible based on the status of your order.

Yes, we offer delivery to most locations across Australia. Delivery availability may vary depending on the item and your location.

For full delivery details, please visit our Shipping & Delivery page.

Delivery timeframes vary depending on your location and item availability. Estimated delivery information will be provided after checkout.

For more details, please refer to our Shipping & Delivery page.

Delivery costs are calculated at checkout based on your order and delivery location. 

Full delivery information is available on our Shipping & Delivery page.

If your estimated delivery timeframe has passed and you haven't received your order, please contact our team so we can assist. We'll check the status of your delivery and advise on next steps.

For delivery timeframes, please refer to our Shipping & Delivery page.

Yes. Once your order is ready for delivery, you will receive email notifications with the status of your order.

Some items may not be eligible for return, including customised or clearance items.

Full exclusions are listed on our Returns & Refunds page.

Change of mind returns may be accepted in certain circumstances. Conditions apply. 

Please refer to our Returns & Refunds page for full details.

Approved refunds are processed back to the original payment method. Processing times may vary depending on your payment provider.

For full refund information, please refer to our Returns & Refunds page.

Return timelines vary depending on the reason for return.

For specific timeframes and requirements please visit our Returns & Refunds page.

If your item arrives with a fault or is damaged, please contact us as soon as possible with your order details. We'll assess the issue and advise on the appropriate next steps, in line with Australian Consumer Law.

Further information is available on our Returns & Refunds page.

We offer a fair and considered returns policy in line with Australian Consumer Law. Full details, including eligibility and conditions, are outlined on our Returns and Refunds page.

Yes. Someone else can collect your order provided they bring the order confirmation email and identification.

Yes. Warehouse pickup is available for eligible in stock items, free of charge. You can view which items are available for pickup and on display on our showroom on the product pages or contacting us for confirmation.

You can select warehouse pickup when placing your order online, or arrange pickup when visiting our showroom. Once your order has been prepared, you'll receive an email confirming collection details.

Please bring your order confirmation email and a valid form of identification when collecting your order.

Details of estimated Warehouse Pickup availability is visible on the product pages. If your item is in stock, orders are typically ready for collection shortly after purchase. We'll notify you by email when your order is ready to be collected.

Our warehouse is located in Cheltenham and the time is confirmed in advance.

Order pickups from the warehouse are available:

• Tuesday to Friday between 1.00pm - 4.00pm
• Saturday between 10.30am - 3.30pm

Please contact us on 1300 307 164 to discuss any specific queries.

Not all products are displayed in the showroom. We focus on showcasing our most popular pieces and key finishes, so you can experience the look, feel, and quality in person. Product pages will indicate whether an item is currently on display, and our showroom team can confirm availability and delivery timeframes.

Yes. You can place an order in the showroom, and our team will assist you with delivery or warehouse pickup options.

Yes. Our showroom displays a range of products so you can see finishes, materials, and proportions before making a decision. Our team of product experts are available to assist you with any questions.

Yes. Our Cheltenham showroom is located at 234 Centre Dandenong Road, Cheltenham. You can view a curated selection of our furniture on display. Before visiting, you can browse the website where you will see Items that are on display and available to purchase from in our showroom.

For opening hours and more details visit our Melbourne Showroom page.

No. Warranty registration is not required., Your proof of purchase is sufficient.

Yes. All Relaxhouse products come with a manufacturer's warranty, in addition to your rights under Australian Consumer Law.

If you believe your item has a fault, please contact us with your order details and a description of the issue. We'll guide you through the next steps.

Further information is available on our Warranty page.

Warranty periods vary depending on the product and manufacturer.

Full warranty details are available on our Warranty page.

Warranties generally cover faults in materials or workmanship under normal use. 

Specific coverage details can be found on our Warranty page, or for specific products please contact us on 1300 307 164.

Warranty does not cover general wear and tear, misuse, or damage caused by improper care.

Please refer to our Warranty page for full exclusions.