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At Relax House Furniture* we are committed to ensuring the confidentiality and security of the information you provide to us. To comply with legal requirements and to run our business effectively, from time to time it is necessary for us to collect certain personal information. This may include information such as your name, date of birth, contact details, credit card details, tax file number and any other personal information you may be required to provide to register or transact with us including via our websites. Additional personal information may be required depending on the nature of your dealings with Relax House Furniture.
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
If you choose not to provide us with your personal information, we may not be able to contact with you or provide you with the service, product or information you require.
We will collect your credit information from details included in your credit application and from your credit guarantors. When we’re checking your credit worthiness and at other times (including in relation to credit guarantee purposes), we might collect information about you from credit reporting bodies (such as VEDA). We base some things on the information we get from credit reporting bodies such as our credit summaries and credit scores. Information that we get from a credit reporting body or information we derive from such information is known as credit eligibility information.
Non-Personally Identifiable Information
Like most websites, every time you visit our websites, statistical information may be collected in relation to your online browsing experience, but your personal details remain anonymous and we do not trace the source back to you. Examples of this type of information include:
We collect this information to provide you with an enhanced website experience, for marketing and reporting purposes, and to allow us to tailor our communications.
Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
Your personal information will only be used for the purpose for which it was intended (unless you have consented to the information being used for a secondary purpose) or as part of our normal operations including product supply/delivery, billing/administrative purposes, warranty related, training staff, risk management, undertaking planning/analysis and any other purpose for which you have given your consent.
We may include your personal information in a database compiled by us for use in any direct marketing by us or running competitions and other promotions. These activities may be conducted via mail, telephone, SMS, email, or any other electronic means. If you do not wish to receive such material, you can opt-out through any opt-out mechanism contained in any marketing communication to you or by contacting our Privacy Officer. See further below.
In addition to the ways for using personal information mentioned above, we may also use credit information to access your credit application and assess the risk of a guarantor being able to meet their obligations.
The information you provide may be disclosed within Relax House Furniture and to persons who have a contractual arrangement with Relax House Furniture, including employees, agents, suppliers, contractors, lenders, solicitors, accountants, insurers, warranty providers, credit providers, and other individuals or companies who assist us in providing products or services or who perform other functions on our behalf (for example any third party assisting with mail outs, customer enquiries and product orders, deliveries, repairs and warranties). Information will not be disclosed beyond this group of people unless you have given your consent, or unless required or authorized by law (including in connection with any legal proceedings or prospective legal proceedings and in order to establish, exercise or defend its legal rights).
The information you provide is not likely to be disclosed to any overseas recipient.
Relax House Furniture stores your personal information in different ways including in paper and electronic form. We take all security measures reasonable in the circumstances to protect your personal information from loss, destruction, misuse, modification or disclosure. Access to your personal information is limited to those who specifically need it to conduct their responsibilities but, as far as permissible under law, Relax House Furniture accepts no responsibility for the unauthorized use of personal information held by it.
The personal information will be destroyed or de-identified when it is no longer useful, or it is unreliable and cannot be corrected.
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up to date and ask that you let us know if you believe the information to be otherwise. You can request details of any personal information Relax House Furniture holds about you and advise us if it is inaccurate, incomplete or out of date. However, we’re not always required by law to give you access to your personal information and the exceptions differ in relation to credit eligibility information. If we can’t provide your information in the way you’ve requested, we will tell you why in writing. If you have concerns, you can complain. See “Contact Us”.
You represent to us that where you provide personal information to us about another person, you are authorized to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.
Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.
We will not disclose your personal information to third parties for marketing purposes without first notifying you.
You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer or through any opt out mechanism contained in any of our commercial messages to you.
If you would like to know more about how the information you are providing will be used or would like to know how you can access the information, seek correction of it, or make a complaint about how we are handling your personal information, please contact our Privacy Officer as follows:
Privacy Officer Relax House Furniture Pty Ltd 234 Centre Dandenong Road, Cheltenham, VIC 3192 email: [email protected] phone: 1300 307 164
If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. We will provide our response within 30 days of your request. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.
* In this Policy, “Relax House Furniture” means Relax House Furniture Pty Ltd (ABN 56386197633) (collectively referred to as “our”, “us”, “we”).