Safe Shopping

Shipping

Our cart will automatically calculate the exact price and best shipping method based on your order but find the following information to help you.

How is shipping calculated?

If your order is small it may only require 1 parcel of which there are 3 starting prices depending on the size.

Orders may then take multiple boxes, cost of which will depend on how many are used and the total weight.

Eventually an order may be large enough to use a pallet delivery. Also, some items which are big will automatically need pallet delivery. Pallets can also take a large item + multiple boxes or 2 Large items therefore giving good value delivery costs for bigger orders.

Very large orders may utilise a combination of pallet + multiple boxes or multiple pallets.Safe & Secure online shopping

 

Safe and Secure:  How secure is my transaction?

The Relax House Online Store supplies you with a secure session within our shopping 'checkout'. You will notice a padlock icon on the base of your browser when you enter through to the 'checkout'. This indicates that all information entered in the session is secure. Shopping Online is just as secure (if not more secure) than at any other time you use your credit card.

We give our customers the highest level of assurance for Web security as possible. Entrust Extended Validation (EV) SSL Certificates take advantage of the added visual cues in the newest browsers, such as turning the address bar green in Microsoft® Internet Explorer® (7.0 or newer), Mozilla Firefox (3 and newer), Opera and Google Chrome.


The Extended Validation process requires verification of your organization's identity, the validity of your request and the overall legitimacy of your business. This thorough validation process, standardized by the CA/Browser Forum, gives your customers the highest assurance possible.

 

 
How safe are my credit card details?

Unlike giving credit card details over the phone, when you click the 'Place Order' button, our online system automatically encrypts all your details using the latest secure socket layer (SSL) encryption standard so that it cannot be read as the information travels over the Internet.
Relax House does not save your credit card details. We do not share or in any way allow information to leave our company. We have made this the highest of priorities for your protection.

 

 
Testimonials and Track Record

You will feel most comfortable shopping at stores that have been recommended by others. Relax House receives numerous feedback emails daily expressing satisfaction for not only the shopping experience, but our commitment to follow up on all orders to assure total satisfaction.

 

Order Tracking and Status

You expect to be well-informed of your order and the timing of its delivery. Relax House realizes that the number one concern for online shopping today is the WISMO (Where is my order!) We take this seriously. Relax House has systems in place to provide our customers with up to the minute details on the progress of their order, 7 days a week, until your shipment has been received.

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