RelaxHouse Shipping & Delivery infomation

Delivery of stocked items will normally be made within 1-9 working days from clearance of payment. We do however endeavour to send items next day and often products will arrive within 2-3 working days.

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Full freight charges will be shown in the shopping cart.

RelaxHouse calculates postage costs on a sliding scale that offers cheaper freight on the 2^nd, 3^rd and more items purchased. This is done in order to ensure that our customers also receive this incentive as the freight company will pass this cost saving on to RelaxHouse so it is only fair to pass this on our customers.

Types of Freight available to you.

1.Toll IPEC

Where items exceed a certain weight & size they require a more specialised delivery service. Toll Ipec specialises in providing an Australia wide delivery service for large, heavy and bulky items.

You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched. In will also include details of the day and time when you can expect delivery.

If you are not home when the Parcel is delivered you will be required to collect it from your local branch. Please call Toll with your tracking number for information.

According to Toll's delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. 

All delivery costs quoted are based on ground floor/front door basis, unless stated otherwise. It is the buyers' responsiblity to make arrangement to carry the item upstairs. Our courier company does not offer delivery to upstairs.

Insurance

Relaxhouse incorporates the cost of insurance into its shipping charge, so there is never a concern about your goods being lost in transit. Should your goods not arrive, RelaxHouse will resend the item.

More assistance or questions?

If you want to ask a question then please call us on 1300 307 164 or contact us online